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Pop-up Window Questions
Browser Questions
Phishing
Pop-up Window Questions
What is a pop-up window?
If the credit union does not use pop-up advertisements, why do they
sometimes appear on your website?
How does a pop-up window work?
Some links on your website do not work. How do I access this
information?
How do I change the Pop-up Blocker settings in Internet Explorer?
What is a pop-up window?
Pop-up windows are small Web browser windows or advertisements that
appear over or under the Web page you are currently viewing. They are
frequently used for advertising and open automatically whether or not
you want to see them. They may also open at your request and show
help text or another page of a site.
Occasionally, a new browser window may open when you click on a link
on our site. These user-initiated pop-up windows only open after you
request them by clicking on a link. TexasOne
Community Credit Union does not use pop-up windows to collect personal
information or to advertise.
If the credit union does not use pop-up
advertisements, why do they sometimes appear on your website?
Some software, such as free music-sharing
programs or screensavers, display pop-up advertisements at random
intervals based upon your Web-surfing habits.
Although some of these software programs may simply present annoying
pop-up advertisements, others may also contain “Trojan Horse” programs
similar to a computer virus. If your browser security is turned to
low, these programs are sometimes able to install themselves just
because you visited certain Web sites.
Several companies offer software that will allow you to rid your
computer of these unwanted programs. Although TexasOne Community
Credit Union does not endorse a specific program, you can learn more
about the alternatives available by searching for the term “adware” in
your favorite search engine.
How does a pop-up blocker work?
Your pop-up blocker prevents pop-up windows from opening, depending on
the pop-up blocker settings you have chosen. For Windows XP users
using Internet Explorer, setting the pop-up blocker to "High" will
usually block all pop-ups (both automatic and user-initiated), while
setting pop-up blocker to "low" will allow all pop-ups to display.
Some links on your website do
not work. How do I access this information?
If you click on a link that does not work, you may have pop-up
blocking software on your computer or a pop-up blocker enabled in your
browser. These programs sometimes interfere with the opening of
user-initiated pop-up windows you do want to see, as well as automatic
pop-ups you don’t want to see. (Another reason a link may not work is
that you have JavaScript disabled. This may be something you did
manually, or it may be because you set your browser security settings
to high.)
To open the link, you can either disable your pop-up blocker or hold
the CTRL key while clicking on the link. For Windows XP users using
Internet Explorer, you may see an information bar appear below the
address bar on your browser notifying you that a pop-up window has
been blocked. Click on this information bar and choose "temporarily
allow pop-ups," then click the link again to open the pop-up window.
You can also choose:
- Always allow
pop-ups from this site.
- Enter *.texasoneccu.com
to the Address of Web site to allow box. (don't forget to include
the *).
- Click Add.
How do I change the Pop-up Blocker settings in Internet
Explorer?
On the Tools menu, point to Pop-up Blocker, and then click Pop-up
Blocker Settings. Then choose one of the following:
- High: Block all
pop-ups
- Medium: Block
most automatic pop-ups
- Low: Allow
pop-ups from secure sites
We recommend that you
choose the default Medium setting.
Browser Questions
How do I know if my online session is encrypted?
Why do I need to upgrade my browser?
Which browsers does TexasOne Community Credit Union’s website support?
How do I know if my online session is encrypted?
From the moment account information leaves your computer to the time
it enters TexasOne Community Credit Union’s system, all online access
and Bill Pay sessions are encrypted. TexasOne Community Credit Union
employs some of the strongest forms of encryption commercially
available for use on the Web today.
During any transaction, our 128-bit encryption turns your information
into a coded sequence with billions of possible variations, making it
nearly impossible for unwanted intruders to decipher. The credit
union’s computers possess the proper formulas to turn this code back
into meaningful information and complete your transaction.
Any Web address beginning with “https://...” indicates the page you
are viewing uses encryption. The “s” stands for “secured.” Every page
on TexasOne Community Credit Union’s CU Online Account Access program
is secure.
Why do I need to upgrade my browser?
For security reasons, browsers occasionally "expire" their ability to
perform sensitive transactions such as Internet banking. In order to
maintain our high degree of customer security, TexasOne Community
Credit Union’s CU Online does not allow you to access your accounts
online using an expired browser. To continue to access your TexasOne
Community Credit Union account(s) online, some customers will need to
upgrade to a newer supported version of their preferred browser.
Which browsers does TexasOne Community Credit
Union’s website support?
TexasOne Community Credit Union supports the following browsers:
Netscape® 7.XX - 8.0.X (except for 8.0)
Microsoft® Internet Explorer (MSIE) 6.XX
Apple Safari 1.XX (version 85.6 and higher, except for 100) - 2.X
America Online® 4.0 - AOL 8.0 for Windows; use with MSIE 6.0
If your Internet connection is slower than 28.8, or if you are using
an old browser, you may experience difficulty downloading and
installing the latest browser versions. We strongly recommend that you
order a new browser version on a CD through Microsoft's or Netscape's
Web site. For assistance with Safari browser, please contact
1-800-MY-APPLE.
For your protection, TexasOne Community Credit Union does not
support beta versions of browsers. Under normal
circumstances, the credit union will support the final
version of a browser shortly after the release date. The credit union
regularly monitors and tests browsers to ensure the highest security
standards for our customers.
To provide our customers the most effective and secure online access
to their accounts, we are continually upgrading our online services.
As we add new features and enhancements to our service, older browser
versions or Internet devices like WebTV may not support these new
standards. Upgrading to a new version will enhance your security.
If you're not sure which version
of Netscape Navigator/Communicator, Microsoft Internet Explorer, or
Safari (Macintosh only) you're currently using, follow these easy
steps:
Windows:
- Click on
Help in your browser's top menu bar.
- Scroll down to
About Navigator/Communicator or About
Internet Explorer.
- The top line of
the resulting window displays your browser version.
Macintosh OS 9:
- With the browser
open click on the Apple Menu.
- Click on
About Navigator/Communicator or About Internet Explorer.
- The top line of
the resulting window states your browser version.
Macintosh OS X:
- With the browser
open, click on Safari or Netscape or Explorer on the top left
corner.
- Scroll down to
About Safari or About Netscape or
About Explorer.
-
The line under the
title of the browser contains the browser version. If you are using
Safari, the build version is in parenthesis next to the version
number (ie. "Safari 1.0 (v.85.6)" means that you are using Safari
1.0 build version 85.6).
Phishing
ALWAYS REPORT FAKE
EMAILS, WEB SITES, AND POP-UPS
If you encountered a suspicious email, web site, or an unsolicited
pop-up window claiming to be affiliated with TexasOne Community Credit
Union, the National Credit Union Administration (NCUA), or the Texas
Credit Union Department (TCUD), you should follow the appropriate
steps below to report the situation to us immediately. Always keep in
mind that TexasOne Community Credit Union will never request
you to send your personal information to us via email or pop-up
windows.
Step 1: Change your CU Online
and Online Bill Payer passwords
Even if you’re not sure if your information has been compromised, it’s
a good idea to promptly change your passwords. Sign on to
CU Online and
click the “Change Password” link under the “Profile Preferences” tab.
Step 2: Contact TexasOne Community Credit Union
Whether you provided your personal information via email, website, or
pop-up window, or you just encountered a suspicious email, website, or
pop-up window, please let us know either by calling our office during
normal business hours at (713) 460-1661 or (800) 998-0978, or by email
to
contact@texasonccu.com.
Step 3: Monitor your accounts on a regular basis
Be sure to check your accounts frequently and report any suspicious
charges immediately. Carefully checking your accounts is the best way
to notice and stop fraudulent activity.
For more information
about fraud and identity theft, visit the Federal Trade Commission’s
website. |
