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Lost/Stolen Card
Replacement Card
PINs
Debit Card Questions
What do I do if my ATM or Debit Card is lost or stolen?
If
your ATM card is lost or stolen, you should report it to the credit
union as soon as possible. You can either:
·
Call the credit union during
normal business hours at (713) 460-1661 or (800) 998-0978, or
· Click here to
send an email. Please be sure to list your name, member number, and
daytime phone number in your message.
If
your Debit Card is lost or stolen, you should report it to the credit
union’s Card Services Department at (800)442-4757 -- 24 hours a day,
seven days a week.
How do I request a replacement ATM or Debit Card?
If
your ATM or VISA Debit Card has worn out, you can request a new card
by following the following easy steps:
-
Download and print the
ATM/VISA Debit Card Application
-
Complete the form. Make sure to
list the reason for the replacement card.
-
Fax the completed form to
(713)460-1659
Note: There is a $5.00 replacement card fee.
Can I change the PIN on my ATM or VISA Debit Card?
Yes, you can change the Personal Identification Number (PIN) on your
ATM or VISA Debit Card by visiting any of our four full-service
branches. Click
here for locations.
What do I do if I have questions about a debit card transaction?
You can speak to a live person 24 hours a day, 7 days a week by
calling our Card Services hotline at (800)442-4757. Our
skilled operators can answer most questions or help you to dispute an
invalid charge.
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